Your Money, Held Safely on Trust

At DuePay, protecting your money is our highest priority. All customer funds — including wallet balances, merchant settlement funds, and withdrawal‑pending amounts — are held on trust for you in a dedicated, segregated client‑funds account with a major New Zealand bank.

This means your money is not treated as DuePay’s own funds and is kept completely separate from our operating accounts.

How We Safeguard Customer Funds

1. Segregated Client‑Funds Account

All customer funds are stored in a non‑personal trust‑style account at a New Zealand bank. This account is used exclusively for:

• User wallet balances

• Merchant pending‑settlement funds

• Funds pending withdrawal

No operational expenses or company funds ever pass through this account.

2. Funds Held on Trust

DuePay holds customer funds as trustee, and customers remain the beneficial owners of their money at all times. This trust structure ensures:

• Your funds are protected

• Your money cannot be used for DuePay’s business activities

• Your funds are not available to DuePay’s creditors

3. Daily Reconciliation

We perform daily reconciliation between:

• The total funds held in the trust account, and

• The total balances recorded in customer wallets

This ensures accuracy, transparency, and compliance with New Zealand financial‑services expectations.

4. Secure Payment and Settlement Flows

When you make a payment or receive funds:

• Money stays inside the trust account

• Only ledger balances change

• Merchant payouts are processed through controlled batch settlements

• Withdrawals are paid directly from the trust account to your bank account

This structure ensures your funds are always traceable and protected.

5. Compliance With NZ Regulations

DuePay is:

• FSP‑registered

• Operating under a full AML/CFT Programme

• A member of an approved Dispute Resolution Scheme

Our safeguarding model aligns with New Zealand’s regulatory expectations for digital‑wallet and stored‑value providers.

Why This Matters for You

• Your money is not exposed to DuePay’s business risks

• Your funds are ring‑fenced and protected

• You retain full beneficial ownership of your wallet balance

• Your funds are returned to you even if DuePay were ever to stop operating

This is the same safeguarding model used by reputable payment providers and wallet operators worldwide.

Transparency and Trust

We believe customers deserve clear, simple information about how their money is protected. If you have any questions about how DuePay safeguards your funds, you can contact us anytime at: contact@duepaynz.com.